MyWay Support Tips of the Week

 

Need a Client Support Portal login?

If you do not have a login to the Client Support Portal;  please go to http://www.allscripts.com/en/client-login.html , select Allscripts MyWay and select New User . Fill out the Registration form and Submit.

 

Unable to find a Superbill in Track Superbills

Summary

When you go to Billing>Track superbills, the superbill does not pull up or appear; however when you go to Patient Ledger>Superbill, it is visible.

This could happen for two reasons:

  • The Financial center is missing in the Information tab of the Superbill
  • The Financial Center selected is inactive or in correct in the Information tab of the Superbill

Steps to fix the issue :

  1. Go to Patient>Patient Ledger
  2. Click on the Superbill (SB)> Information Tab
  3. Add an Active Financial Center
  4. Click on Tools > Reload Cache

Note:

If the Financial Center is Inactive, the system will not allow you to change the the Financial center on the Superbill. If you need to do this, go to List Editor>Billing>Financial Center> Check Include Inactive box. Search for the Financial center you are looking for and Activate it.

 

 View the Payer Status Listing for ANSI 5010

Summary

In the Client Support Portal, there is an ANSI 5010 tab that gives important and helpful information on ANSI 5010. Including the Payer Status Listing.

Steps to Access

  1. Log into the Client Support Portal  http://www.allscripts.com/en/client-login.html
  2. Select ANSI 5010 Tab
  3. Select Payer Status Listing
  4. Select Solution “Payerpath Clients using Allscripts MyWay”
  5. Click on link to open the Excel document
  6. Within the Excel document, click on the Master Payer Status list tab
  7. View the Payerpath ANSI 5010 Testing Status on the far right

Important Information

If payer is in 5010 Production, you are ok to change the Electronic claim format in MyWay to the 5010 Electronic claim format. Do not change any payer that is still in testing because this will cause failed claims in Payerpath.

 

 Free MyWay Classes Available  

Summary

We are extremely excited to announce the newly developed MyWay Essentials Program! Education Services has selected “Hot Topic” areas and created  FREE courses that are available to you.  Courses consist of 1 hour of content, plus 30 minutes of Q&A.  Check them out Today!

To find a list and register for available clients, please log in to  Allscripts ClientConnect and follow the steps below:

  1. Once logged in select Services (top right corner).
  2. Select Education Services
  3. In the Free Webinar Services section, choose Allscripts Essentials MyWay as your Product
  4. Select the class(es) and Register!

MyWay Support Tips of the Week

Welcome to the first edition of the MyWay Support Tips of the Week!

 Each of the tips will be linked to a Knowledge Base article. You must log into the Client Support Portal to view the articles and Video Quick Tips.

 

Need a Client Support Portal login?

If you do not have a login to the Client Support Portal;  please go to http://www.allscripts.com/en/client-login.html , select Allscripts MyWay and select New User . Fill out the Registration form and Submit.

Release of Information (ROI)- Out of Memory when Attachments are Included

Summary: When the client is attempting to preview or access the Release of Information (ROI) and have attachments linked they receive an application error.  The error is due to the size or the attachments or having too many attachments linked to the Release of Information.

Module: Release of Information

Message Header: An exception occurred in the Async Processing thread

Application ID: 1450b3a7-d730-4eb3-9db4-a24d510c7e74

Message Details: An exception occurred in the Async Processing thread Service Task: Caught exception on Server while processing the task iMedica.FrameworkBO.Community.CommunityAsyncUtility, FrameworkBO

Exception of type ‘System.OutOfMemoryException’ was thrown.

Root Cause:

This is caused by either too many attachments or the size of the attachments.

Solution:

  1. Reduce the number of attachments or remove the attachments.
  2. Preview or print the Release of Information.

 

How to Print a Fee Schedule 

Summary

Use the following steps to print a listed fee schedule .

Steps

  1. Access Reports
  2. Under System > Fee Schedule > select the Fee Schedule .
  3. Select Effective dates . (Important- you must select effective dates when the fee schedule became active) .
  4. Select insurance companies if you have a specific requirement for an insurance provider.
  5. View or print the schedule

 

Resubmit One Line Item on a Superbill 

Summary

Steps to resubmit only one line item on a Superbill to the carrier (because only one line item is rejected on the original transmission.)

Steps

  1. Go to Billing and select Track Superbills
  2. Remove the default Superbill status Preliminary and Ready to Review so that the Superbill status box is blank
  3. Enter the Superbill ID in the Superbill ID field and select Search
  4. Click on the Superbill ID to view the Superbill
  5. Change the Superbill status to queued primary and click OK
  6. Go to Billing and select Process claims
  7. Process the claim